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How to get help with Conek, and what to include when you get in touch.

Last updated 24 September, 2026

Help with Conek — the web application and the Conek mobile apps for iOS and Android.

How to get help

Email conek.dev@asafe.com. That is the support address for everyone who uses Conek — A-SAFE teams, partners and customers. Your email reaches the Conek team, who route it to the right people and keep you updated until it is resolved.

If something is urgent and blocking work — orders not processing, for example — start the subject line with URGENT.

What to include

The more of this you include in your email, the faster it gets fixed:

  • what you were trying to do, and what happened instead;
  • the web address of the page, or the screen name in the mobile app;
  • the time it happened and your time zone;
  • your branch or organisation;
  • a screenshot, if the problem is visible;
  • on mobile: the app version from Settings → About, and your device and OS version.

Before you get in touch

A few problems have a faster answer:

  • Can’t sign in. A-SAFE staff sign in through their A-SAFE account (single sign-on) rather than a password; partners and customers sign in with the email address their account was issued to. Repeated failures usually mean the account has been suspended — ask whoever issued it to restore it.
  • Something is missing that a colleague can see. That is almost always a permission. A Conek administrator can grant it.
  • The mobile app looks out of date. Pull to refresh, then close and reopen the app. If it persists, check for an update in the App Store or Google Play.
  • A feature asks for a permission you declined. Camera, photo library, microphone, location and notifications are granted in your device settings, and the feature stays disabled until you allow it.
  • Calls are not recorded on iPhone. That is an Apple restriction, not a fault — third-party apps cannot record cellular calls on iOS. The app offers to log the call for you instead. See the explainer.

Accounts, data and privacy

Data-protection requests go to conek.dev@asafe.com.

Security issues

If you believe you have found a vulnerability, email conek.dev@asafe.com with SECURITY in the subject line, and do not post details in a public channel. Please do not access or modify data that is not yours while investigating.

A-SAFE

A-SAFE (UK) Ltd, Habergham Works, Ainleys Industrial Estate, Elland, West Yorkshire, England, HX5 9JP. Tel: 01422 344402. Registered in England and Wales, company number 5407505.